Shipping Commitment:
It is our guarantee that all products shipped from the Official Thirteen Percent store will arrive 100% safe and undamaged. All items are packaged professionally, with an emphasis on maintaining complete product quality. Special care is taken to ensure that each order arrives without handling issue. CD's, shirts, lighters, and similar items are packaged in air tight bubble wrap, while posters and bend-ables are sent via protected cardboard tubes.
If for any reason a product is damaged during shipping due to a packaging issue on our behalf, we will gladly exchange the item for one of equal value. You can rest assured that ANY item ordered at the Official Thirteen Percent Store is given the utmost attention to detail while being handled / shipped.
FAQ:
When Will My Order Arrive?
Orders are usually processed the same day they are received (M-F) and are shipped within one-two business days after payment is confirmed. We have switched our shipping system to use USPS Electronic Rates for Domestic orders to expedite our shipping process. We ask that you allow up to 7 business days for your item(s) to arrive in the USA, and up to 14 business days for international delivery. Although most items arrive before this time, we must make this our official policy in light of unforeseen delays, holidays, etc.
I didn't receive all of my order. How come?
Some orders, such as posters, and those with a high volume of items, may be broken down and shipped separately. As such, they may arrive at slightly different times, in order for us to maintain our shipping commitment of excellence. If you have ordered more than one item at a time, but only received a portion of your total order, please be patient, and rest assured that the remainder will follow!
What is all this extra stuff with my order?!!
The Official Thirteen Percent Store appreciates the business of our fans, supporters, and loyal customers. With each and every order, we include free items such as stickers, rare CD's, unique promo items, and more. These items are included as a "Thank You" for your support, and are chosen at the discretion of the Official Thirteen Percent Store. Enjoy them with our compliments!
I was given a unique promo code to enter to receive (insert item) with my order. Where do I enter this code?
At checkout, please enter the promo code into the provided box, and it will be noted with your order that a specific bonus item is to be packaged with your purchased item(s).
Who can I contact with questions?
You may contact the Official Thirteen Percent store with all order and shipping related questions not answered here by emailing: mcnastee@thirteenpercent.com. Please be sure that you include your name, relevant order information, and return contact information. Someone will respond at our earliest possible convenience.
Will you be getting (insert item) in the future?
Very possible! The Official Thirteen Percent Store is frequently updated with new merchandise, CD's, clothing, and more. If you have a specific idea or request for a custom item, please feel free to contact us via email, and we'll pass it along.
What does "Thirteen Percent" mean?
Check out www.OfficialHeavyHittaz.com to read more! Thirteen Percent is essentially, a unique monikor indicating a pride in underground / independent music, with an emphasis on quality.
I love this store! How can I help spread the word?
Copy one of the following banners and place it on your website, Myspace page, or personal page to help let people know! We appreciate your support!
BANNERS COMING SOON
www.ThirteenPercent.com
Legal:
All merchandise logos and artwork are ©2009 Thirteen Percent. All Rights Reserved. Unauthorized duplication, copying, or altering in any fashion is a violation of applicable laws, and subject to criminal prosecution.